What are the five steps in communication skills?

The five steps in effective communication skills involve a clear process to ensure understanding and engagement. First is **listening**, which involves paying full attention to the speaker without interruptions. Second is **understanding**, where the listener processes and comprehends the message being conveyed. Third is **responding**, where the listener provides feedback or input based on their understanding of the message. Fourth is **clarifying**, where any uncertainties or misunderstandings are addressed by asking questions. Finally, **empathy** is key, as it helps in connecting with the speaker on a personal level, ensuring respectful and meaningful communication.